Terms & Conditions

These Terms govern your relationship with the operator of maple-casino, accessible exclusively via maple-ca.com, and set out the rules and obligations for accessing and using all casino services. Effective as of November 6, 2025.

Definitions

OBSERVE: Identification and clarification of all key terms used in this document, as required by industry standards and CA regulation. EXPAND: Inclusion of industry-standard and site-specific terms to avoid ambiguity in legal interpretation. REFLECT: Ensuring every term is precisely defined for both legal clarity and user understanding.

• Operator: The legal entity managing maple-casino, operating exclusively at maple-ca.com, headquartered at 120 Adelaide St W, Toronto, ON M5H 1T1, Canada.
• User: Any individual who accesses, registers, or uses any aspect of maple-casino's services via maple-ca.com.
• Player: A User with a registered and verified account who participates in betting or gaming activities on maple-ca.com.
• Bet: A monetary or bonus-based stake placed on a game or event offered by maple-casino.
• Bonus: Promotional credits or offers provided by maple-casino under specific terms, subject to wagering requirements and restrictions.
• Wager: The act of staking funds or bonuses on casino games or events.
• KYC (Know Your Customer): The process by which maple-casino verifies the identity, age, and eligibility of Users for regulatory compliance.
• Account: The personal and secure profile created by a User to access maple-casino's services on maple-ca.com.
• Withdrawal: The process by which a Player requests transfer of funds from their account to an external payment method.
• Deposit: The act of transferring funds into a Player's account for the purpose of betting or wagering.

Account Registration

OBSERVE: Canadian law requires all Players to be at least 18 years old and mandates identity verification. EXPAND: Industry best practices require email verification, KYC, and user data security. REFLECT: This section details the full registration process and User obligations for maple-casino on maple-ca.com.

1. Eligibility: Only individuals 18 years or older, legally resident in Canada, may register for an account on maple-ca.com. Proof of age and identity (government-issued photo ID, proof of address) will be required.
2. Account Creation Process:
   • Complete the online registration form with accurate personal details.
   • Verify your email address via a confirmation link sent to the provided address.
   • Submit all required KYC documents for identity and residency verification.
   • Upon successful verification, your account will be activated for use.
3. User Obligations:
   • Ensure all registration information is accurate and up to date.
   • Maintain the confidentiality of your password and account credentials.
   • Immediately notify support@maple-ca.com of any unauthorized account access or security breaches.
4. Account Security: maple-casino reserves the right to suspend or close accounts with incomplete, false, or unverifiable information, or in cases of suspected fraud or misuse.

Regional Compliance Note: maple-casino strictly prohibits account creation or use by individuals under 18 or outside CA jurisdiction, in accordance with provincial and federal laws.

Betting & Gameplay Rules

OBSERVE: Enforcement of fair play and transparent betting standards. EXPAND: Address bet limits, bet cancellation, live conduct, and fraud prevention. REFLECT: Provide a comprehensive overview to protect both Players and operator.

1. Placing Bets:
   • Players may place bets only within their available account balance and subject to posted minimum and maximum limits for each game.
   • All bets are final once confirmed; bets cannot be cancelled or modified after confirmation, except in technical error cases as determined by maple-casino.
   • It is the Player's responsibility to ensure all bet details are accurate before confirmation.
2. Types of Bets:
   • Single, multiple, and system bets are offered as per individual game rules.
   • Bonus funds may be subject to additional restrictions regarding eligible games and maximum bet sizes.
3. Conduct in Live Games and Chat:
   • Players must engage respectfully with all participants and staff; abusive language, harassment, or disruptive behaviour is strictly prohibited.
   • Any attempt at fraud, collusion, or use of unauthorized software will result in immediate account suspension and possible legal action.
4. Game Integrity: In the event of technical failures or interrupted play, maple-casino will investigate and may void or reinstate affected bets at its sole discretion, in accordance with regulatory guidelines.

Bonus Terms

OBSERVE: CA regulations require transparent bonus disclosure. EXPAND: Specify activation, wagering, and restrictions. REFLECT: Ensure users understand all bonus-related obligations and limitations.

1. Bonus Activation & Eligibility:
   • Bonuses are available to eligible Players with verified accounts on maple-ca.com.
   • Activation may require opt-in or bonus code entry, as stated in specific promotion terms.
   • Each bonus is subject to its own eligibility criteria and may not be available in all provinces.
2. Wagering Requirements:
   • Bonuses must be wagered a minimum specified number of times (e.g., 35x deposit + bonus) within a set timeframe, up to December 31, 2025, unless otherwise stated.
   • Failure to meet wagering requirements within the stated period will result in forfeiture of bonus and any associated winnings.
3. Prohibited Games & Actions:
   • Not all games contribute equally to wagering; certain games may be excluded or have reduced contribution rates.
   • Use of irregular betting patterns or attempts to abuse bonus offers is strictly prohibited and may result in account suspension and confiscation of funds.
4. Combining Promotions: Unless expressly permitted, Players may not combine multiple bonuses or promotions simultaneously. Attempting to do so may void all active bonuses.
5. General Bonus Policy: All bonus offers are subject to modification or withdrawal at maple-casino's discretion, in accordance with CA regulations.

Payments & Withdrawals

OBSERVE: Transparency in payment methods and processing is mandated under CA consumer protection laws. EXPAND: Clarify methods, limits, fees, and refund policies. REFLECT: Provide comprehensive, user-friendly guidance for financial transactions.

1. Deposits:
   • Players may deposit funds using authorized payment methods, including major credit/debit cards, selected e-wallets, and approved cryptocurrencies (where permitted).
   • Minimum deposit amount is CAD 10; maximum limits may apply per transaction and per day.
   • Deposits are processed instantly, subject to payment provider conditions; maple-casino does not charge deposit fees but third-party fees may apply.
2. Withdrawals:
   • Withdrawals can be requested to the original payment method used for deposit, where possible, or by other verified means.
   • Withdrawals are subject to identity verification and may take up to 3 business days for processing, subject to banking or payment provider timelines.
   • Minimum withdrawal is CAD 20; maximum limits may apply depending on payment method and Player verification status.
   • maple-casino may charge a nominal withdrawal fee for certain methods, disclosed at the time of transaction.
3. Refunds & Bonus Cancellations:
   • Refunds are provided only in cases of technical error, duplicate transactions, or regulatory requirement. Bonus funds are non-refundable and governed by applicable bonus terms.
   • All withdrawal requests are reviewed for compliance with AML (Anti-Money Laundering) and KYC obligations under Canadian law.

Regional Compliance Note: All financial transactions are handled in accordance with CA financial regulations and best industry practices for 2025.

Limitation of Liability

OBSERVE: CA law requires operators to disclose liability limits and user protections. EXPAND: Explicitly state exclusions, maximum compensation, and force majeure clauses. REFLECT: Ensure robust operator protection while upholding user rights.

1. Operator Obligations:
   • maple-casino guarantees the fairness and accuracy of game results, subject to independent auditing and regulatory oversight.
   • All games use certified RNG (Random Number Generator) technology, where applicable.
2. Exclusions of Liability:
   • maple-casino is not liable for losses resulting from technical failures, network interruptions, unauthorized account access, or force majeure events beyond reasonable control.
   • Users are responsible for ensuring device compatibility and secure internet connection.
3. Maximum Compensation: In any case, the maximum liability of maple-casino shall not exceed the amount of the Player's last bet or wager directly related to the incident in dispute.
4. Disclaimer: All services are provided "as is" without warranties of any kind, express or implied, except as required by law.

Intellectual Property Rights

OBSERVE: Legal protection for casino content and software is mandatory. EXPAND: CA copyright and IP law compliance. REFLECT: Explicitly prohibit unauthorized use or reproduction of any materials from maple-ca.com.

• Copyright Notice: All content, graphics, logos, software, and materials on maple-ca.com are owned or licensed by maple-casino and are protected under Canadian and international copyright laws.
• Restricted Use: Users may access site content for personal, non-commercial purposes only. Copying, reproduction, distribution, modification, or transmission of any materials without prior written consent from maple-casino is strictly prohibited.
• Trademarks: All trademarks, service marks, and trade names appearing on maple-ca.com are the property of their respective owners and may not be used without authorization.

Privacy & Data Protection

OBSERVE: CA privacy law (including PIPEDA) requires clear data processing statements. EXPAND: Refer to dedicated privacy policy. REFLECT: Summarize key user data protections and obligations.

• Data Processing: All personal information collected by maple-casino through maple-ca.com is processed in accordance with the maple-casino Privacy Policy and applicable Canadian privacy laws.
• User Rights: Users have the right to access, correct, or delete their personal data as described in the Privacy Policy.
• Policy Reference: For full information on data collection, usage, and retention, please refer to the Privacy Policy available on maple-ca.com.

Changes to Terms

OBSERVE: Transparency and user notice required by CA consumer law. EXPAND: Specify notification methods and user rights upon updates. REFLECT: Ensure all users are adequately informed of material changes.

• Notification: maple-casino reserves the right to update or amend these Terms at any time. Users will be notified of material changes via email (to the address registered in their account), on-site banner notifications, or both.
• User Rights: Continued use of maple-ca.com after such notification constitutes acceptance of the updated Terms. If a User does not agree to the changes, they must discontinue use of the service and may request account closure and withdrawal of available funds.
• Versioning: The current version and effective date of the Terms will be clearly indicated at the top of this page.

Termination & Suspension

OBSERVE: CA regulations require clear grounds and procedure for account action. EXPAND: Detail notification, refunds, and appeals. REFLECT: Protect both operator and Player rights.

1. Grounds for Termination/Suspension:
   • Violation of these Terms, regulatory requirements, or engagement in fraudulent or abusive behaviour.
   • Provision of false or misleading information during registration or KYC.
   • Requests from law enforcement or regulatory authorities.
2. Procedure:
   • Users will be notified via their registered email address prior to or immediately following suspension or closure, stating the reason for action.
   • Any remaining funds, less outstanding obligations or suspected fraudulent winnings, will be refunded to the User's verified payment method, unless prohibited by law.
   • Users may appeal any suspension or closure by contacting support@maple-ca.com within 30 days of notice.

Governing Law & Jurisdiction

OBSERVE: Legal standards require clear dispute resolution and applicable law. EXPAND: Specify arbitration, court jurisdiction, and CA legal compliance. REFLECT: Provide a robust, user-protective legal framework.

• Applicable Law: These Terms and all related matters are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
• Jurisdiction: Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, unless otherwise provided by mandatory provisions of applicable law.
• Dispute Resolution: Where permitted by law, Players and maple-casino agree to first attempt to resolve disputes amicably through customer support. If unresolved, disputes may be referred to binding arbitration in Toronto, Ontario, conducted in English, except where court action is required for injunctive relief or as otherwise mandated by law.

Contact Information

OBSERVE: CA law and best practice require clear, multi-channel support. EXPAND: Provide all available contact routes and corporate address per important data. REFLECT: Ensure users can easily reach support and legal departments.

• General Inquiries: info@maple-ca.com
• Customer Support: support@maple-ca.com
• Press & Media: press@maple-ca.com
• Website: maple-ca.com
• Headquarters: 120 Adelaide St W, Toronto, ON M5H 1T1, Canada
• Mailing Address: Please contact support@maple-ca.com to request the current mailing address if required.
• Customer Support Hours: 24/7 via email; live chat may be available during site operational hours (see maple-ca.com for details).

Note: For legal notices or escalations, please direct correspondence to the corporate headquarters address above, or email info@maple-ca.com with "Legal Notice" in the subject line.