Privacy Policy

This privacy policy explains how maple-casino, operating exclusively through maple-ca.com, collects, uses, discloses, and protects your personal information. It applies to all players and website visitors who access our services. The policy is effective as of November 6, 2025.

Who We Are

OBSERVE: maple-casino operates through maple-ca.com, with headquarters at 120 Adelaide St W, Toronto, ON M5H 1T1, Canada. While formal company registration details are not specified, we maintain contact channels for all privacy-related matters.

• Legal Entity: maple-casino (operating via maple-ca.com), headquartered at 120 Adelaide St W, Toronto, ON M5H 1T1, Canada.
• Data Protection Office (DPO): For privacy matters, contact our Data Protection Department at info@maple-ca.com. For support inquiries, email support@maple-ca.com.
• Website: https://maple-ca.com

REFLECT: All privacy requests and inquiries are handled by our Data Protection Department, ensuring compliance with Canadian privacy legislation and industry standards.

What Personal Data We Collect

OBSERVE: To provide lawful and secure gaming services, maple-casino collects various categories of personal and technical data.

• Personal Identification Data: Full name, email address, phone number, date of birth, residential address (where required for verification).
• Technical Data: IP address, browser type, device information, operating system, access times, and activity logs.
• Payment and Financial Data: Payment card details, transaction records, withdrawal information, and associated banking details as required for processing payments.
• Behavioral Data: Betting and gaming history, navigation patterns, clickstream data, and preferences.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics cookies, and similar technologies for authentication, analytics, and advertising.

EXPAND: Data may also be collected via support communications, feedback forms, or when subscribing to marketing communications.

REFLECT: All data collected is strictly limited to what is necessary for legal, contractual, and operational purposes, in accordance with Canadian law.

Legal Basis for Processing

OBSERVE: maple-casino processes your data based on recognized legal grounds under Canadian privacy law (PIPEDA), provincial regulations, and industry standards.

• User Consent: Processing for marketing communications and the use of non-essential cookies is based on your explicit consent, which may be withdrawn at any time.
• Performance of Contract: Data processing is necessary to fulfill our contractual obligations-such as account management, payment processing, and delivering gaming services.
• Legitimate Interests: We process data to protect against fraud, ensure network and information security, and conduct analytics to improve our services, provided these interests are not overridden by your rights.
• Legal Obligations: Compliance with applicable laws (anti-money laundering, know-your-customer verification, regulatory reporting) requires us to collect and retain certain data.

REFLECT: We ensure that all data processing activities are justified, documented, and subject to regular review in line with Canadian law.

Purpose of Processing

OBSERVE: maple-casino uses personal data exclusively for legitimate, specified purposes.

• Service Provision: To establish, manage, and operate your gaming account, process transactions, verify identity, and provide customer support.
• Service Improvement: To analyze user behavior and preferences for site optimization and new feature development.
• Marketing: To send promotional materials, newsletters, and offers (subject to your consent and opt-out rights).
• Analytics: To monitor website performance, user engagement, and detect irregular activity patterns.
• Fraud and Risk Management: To prevent, detect, and investigate fraud, money laundering, or other illegal activities.

REFLECT: Data is never processed in a manner incompatible with these stated purposes, ensuring compliance with the principles of purpose limitation and data minimization.

Disclosure & Sharing

OBSERVE: maple-casino shares personal data only where legally necessary or with your consent, following strict due diligence procedures.

• Payment Partners: Personal and financial data is shared with authorized payment processors to complete deposits, withdrawals, and verifications.
• Service Providers: Trusted third-party vendors (e.g., IT support, analytics, marketing platforms) may process data on our behalf under data processing agreements ensuring confidentiality and security.
• Regulators and Legal Authorities: Data may be disclosed to governmental agencies and regulatory bodies to comply with Canadian laws and regulations, including gaming and anti-money laundering requirements.
• Affiliates and Advertising Networks: Data may be shared for marketing purposes only with your explicit consent.

EXPAND: All third parties are contractually obligated to process your data in accordance with applicable privacy laws and our instructions.

REFLECT: No data is sold or otherwise commercially exploited outside the purposes outlined in this policy.

International Transfers

OBSERVE: maple-casino may transfer your data outside of Canada when utilizing service providers or affiliates in other jurisdictions.

• Destinations: Data may be transferred to countries with adequate data protection levels, including the European Union, United States, or other relevant jurisdictions.
• Safeguards: All international transfers are conducted under strict contractual safeguards, such as Standard Contractual Clauses (SCCs), and only to entities that guarantee equivalent data protection standards.
• Compliance: Transfers are subject to continuous risk assessments and comply with all applicable Canadian regulations regarding cross-border transfers.

REFLECT: You will be notified in advance of any material changes affecting the location or nature of international transfers of your data.

Regional Compliance Note: All transfers adhere to PIPEDA, the Canadian Personal Information Protection and Electronic Documents Act, and relevant provincial laws.

Data Retention

OBSERVE: maple-casino retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• Account Data: Retained for the duration of your active account and no longer than five (5) years following account closure or inactivity, in compliance with financial and anti-fraud legal requirements.
• Transaction Records: Kept for at least five (5) years to comply with anti-money laundering laws.
• Marketing Data: Retained until you withdraw consent or unsubscribe from communications.
• Cookies and Analytics: Retention periods vary based on cookie type (see Cookies section below).

Deletion Criteria: Data is deleted or anonymized upon user request, expiration of retention period, or when no longer necessary for processing purposes.

REFLECT: Regular audits are conducted to ensure timely deletion of obsolete or unnecessary data.

Your Rights

OBSERVE: maple-casino upholds all user rights under Canadian privacy law, and, where applicable, incorporates international best practices aligned with GDPR principles.

1. Right of Access: You have the right to request a copy of your personal data processed by maple-casino. Requests are processed within 30 days and provided free of charge unless unfounded or excessive.
2. Right to Correction: You may request correction of inaccurate or incomplete personal data at any time.
3. Right to Deletion: You can request deletion of your data where no legal basis for retention exists, such as after account closure and expiration of mandatory retention periods.
4. Restriction of Processing: You may request that we restrict processing of your data under certain circumstances (e.g., contesting data accuracy or processing unlawfully).
5. Objection: You may object to processing for direct marketing or on grounds relating to your particular situation.
6. Data Portability: Where technically feasible, you may request transfer of your data to another provider in a structured, commonly used format.
7. Withdrawal of Consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting the lawfulness of prior processing.

Procedures: To exercise your rights, email info@maple-ca.com with your request. Verification of identity may be required. We respond within 30 days, with possible extension for complex requests, as permitted by law.

REFLECT: No fees are charged for the exercise of your rights, except in cases of manifestly unfounded or excessive requests.

Regional Compliance Note: maple-casino's privacy practices align with PIPEDA, relevant provincial laws, and international best practices to ensure robust protection of your data rights.

Cookies & Tracking Technologies

OBSERVE: maple-casino uses cookies and similar technologies to enhance user experience, deliver personalized content, and perform analytics.

• Session Cookies: Essential for secure login and basic site functionality; expire after session ends.
• Persistent Cookies: Remember user preferences and facilitate faster access; stored for a defined period or until deleted.
• Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising, and affiliate tracking; governed by third-party privacy policies.

Cookie Management: Most browsers allow you to manage or disable cookies through settings. Some features may not function properly if cookies are disabled.

Internal Controls: Registered users may manage certain cookie preferences via their account dashboard.

REFLECT: For more information, consult our detailed Cookie Policy or contact info@maple-ca.com.

Data Security

OBSERVE: maple-casino employs industry-leading technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

• Encryption: All data in transit is protected with TLS 1.2 or higher; sensitive data at rest is encrypted using modern cryptographic standards.
• Access Controls: Strict authentication and role-based access restrictions limit data access to authorized personnel only.
• Multi-Factor Authentication: Staff and administrative accounts require multi-factor authentication to access critical systems.
• Security Audits: Regular internal and external audits are conducted, incorporating penetration testing and vulnerability assessments.
• Staff Training: Ongoing privacy and security awareness programs ensure all staff are knowledgeable about their data protection responsibilities.
• Incident Response: Documented procedures ensure prompt detection, reporting, and mitigation of data breaches, including notification to affected individuals and relevant authorities as required by law.
• Compliance Standards: maple-casino strives to align its security practices with international standards, including ISO 27001 and SOC 2, where applicable.

REFLECT: Data security is a continuous priority, with regular reviews and updates to adapt to emerging threats and regulatory developments.

Complaints & Contacts

OBSERVE: maple-casino is committed to resolving all privacy concerns promptly and transparently.

• Contact Data Protection Department: Email info@maple-ca.com or support@maple-ca.com for privacy-related inquiries.
• Postal Address: 120 Adelaide St W, Toronto, ON M5H 1T1, Canada.

1. Step 1 - Submit Complaint: Contact us via email or post detailing your privacy concern or alleged violation.
2. Step 2 - Internal Review: Our Data Protection Department will acknowledge your complaint within five (5) business days and provide a response within 30 days.
3. Step 3 - Escalation: If dissatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada:
   • Online: Report a Concern
   • Phone: 1-800-282-1376
   • Mail: 30 Victoria Street, Gatineau, Quebec K1A 1H3, Canada

REFLECT: maple-casino never penalizes or discriminates against individuals for exercising their privacy rights or submitting complaints.

Updates

OBSERVE: This privacy policy is reviewed and updated regularly to reflect changes in legal requirements, business practices, or service offerings.

• Notification Procedures: Material changes are communicated via email notifications, website banners, and account dashboard alerts at least 30 days in advance of the effective date.
• User Options: You may object to significant changes or close your account if you disagree with updated terms, without penalty.
• Version Control: Last updated: November 6, 2025. All previous versions and a summary of material changes are available upon request.

REFLECT: Continued use of maple-ca.com after updates constitutes acceptance of the revised policy. Users are encouraged to review this policy periodically for the latest information.